Fix payment issues, such as declined or incomplete transactions

If you have bug paying for Google products, you lot might need to fix a problem with your payments profile.

Notice the event you lot're experiencing beneath:

"Your transaction cannot be completed"

A variety of unlike situations may trigger this bulletin. Attempt these suggestions to resolve the issue:

  • If this bulletin is followed by instructions for submitting additional data to us, please practise so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit menu) matches the accost recorded in your Google payments eye settings. If they don't match, update your accost in your Google payments center, and try the transaction again.
  • Try using a Google Play gift carte to complete the transaction.
  • Try using the best interface for your computing device:
    • If y'all're using a desktop calculator, try the transaction using the Google production's website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If you lot're using guest checkout when the fault occurred:
    • Try signing in to an existing Google business relationship and placing the lodge over again.
    • Try creating a new Google account if yous don't already have i and visiting the Google Store to endeavour the transaction again.

"Unable to complete transaction: Expired menu"

Cheque to run into if your payment method is up to date. If it isn't, update information technology in the Payments center.

"Unable to complete transaction. Please use some other form of payment."

Notation: These steps besides apply if y'all see the error bulletin "Your payment didn't go through. Please try a different payment method or try over again later."

Endeavor the post-obit:

  1. Check to see if your payment method is up to date. If information technology isn't, update it in the Payments center, then try your buy once again.
  2. Make sure yous accept enough money in your account for the buy.
  3. If you lot're still having bug, contact your depository financial institution to see if there's a problem with your account.
  4. Effort making the purchase again with a different payment method.

"Your payment was declined due to an outcome with your account"

If you meet this message, it might be considering:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros need a little more information to protect your account against fraud.
  • We demand a lilliputian more than data to comply with EU law (European customers simply).

To fix the event, endeavor the following:

  1. Go to the Payments center.
  2. Take action on whatever errors or requests in the payments center.
    1. You might need to verify your identity before yous tin can buy anything through your Google Business relationship.
  3. Make sure your name, accost, and payment information are up to date.

"Unable to process payment: Depression menu remainder"

Y'all might non have enough funds in your account to make the payment. Check your account remainder or contact your bank.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. Yous must verify the card before y'all can apply information technology once again:

  1. Get to pay.google.com and sign in to your account.
    1. If y'all accept multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the carte du jour that says "Verification needed," click Verifyand thenAccuse card.
  4. Within 2 days, you'll notice a temporary accuse on your carte du jour statement along with an eight-digit code.
  5. To complete verification, become to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

  1. Confirm which carte you want to verify.
  2. Cheque how long ago you tried to verify your carte du jour.
    • If less than two days: Expect up to 2 days.
    • If more than 2 days: Cheque your card statement. You lot should find a temporary accuse from Google called "GOOGLE Examination," with an 8-digit lawmaking.

Card is grayed out & says "card is ineligible"

You can't apply this card for this purchase. Try to make the purchase again with a different carte.

If the card you desire to use isn't listed, follow the on-screen instructions to add a new bill of fare.

Closed payments contour

Learn more about what to exercise if you temporarily or permanently closed your payments profile.

If you lot're still having trouble, contact support.

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